1.Choose Your Platform: In the wake of Mitt Romney’s comments, the majority of real time discussion and comments occurred on Twitter. PBS was able to recognize this as the best channel to use, and took advantage very quickly.
2.Invest in Social Media: Once PBS had an opportunity to be part of a larger dialogue in a national news story, they made a decision to invest in Twitter advertising, a fairly new development on the social network. This kind of forward thinking, and real time reaction is exactly what many brands and businesses need to embrace as they move their social media campaigns forward. PBS made sure to take control of the dialogue that was already occurring, and gave users a place to channel their discussions.
3.Produce Quality Content: A case could be made that the content PBS chose to promote in light of these comments was the most important part of the equation. The tweet that was promoted read, “PBS is trusted, valued and essential. See why at valuepbs.org. (please retweet!).” This tweet appeared whenever users searched “big bird” and directed them to an educational website about why PBS is such a valuable organization. It was also retweeted over 9,000 times as of October 11th. Full of statistics, graphics, and readable information, PBS was able to inform users in an enjoyable and shareable way. As of October 11th, the site had already been shared over 10,000 times on Twitter.
2.Invest in Social Media: Once PBS had an opportunity to be part of a larger dialogue in a national news story, they made a decision to invest in Twitter advertising, a fairly new development on the social network. This kind of forward thinking, and real time reaction is exactly what many brands and businesses need to embrace as they move their social media campaigns forward. PBS made sure to take control of the dialogue that was already occurring, and gave users a place to channel their discussions.
3.Produce Quality Content: A case could be made that the content PBS chose to promote in light of these comments was the most important part of the equation. The tweet that was promoted read, “PBS is trusted, valued and essential. See why at valuepbs.org. (please retweet!).” This tweet appeared whenever users searched “big bird” and directed them to an educational website about why PBS is such a valuable organization. It was also retweeted over 9,000 times as of October 11th. Full of statistics, graphics, and readable information, PBS was able to inform users in an enjoyable and shareable way. As of October 11th, the site had already been shared over 10,000 times on Twitter.
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